Returns / Exchanges
Cultivated does allow returns for store credit or exchange only, within 14 days of receipt. If wishing to exchange or return for store credit please call our store at 410-870-8778 or email firstname.lastname@example.org, Subject Line: ‘Merchandise Return/Exchange’ during regular business.
The following items are NOT eligible for exchange or store credit: beauty and personal hygiene products, jewelry, special order furniture or products, sale items, consignment items or items purchased from flash sales, gift cards, or any items where there packaging and/or seal has been broken or opened.
We do thoroughly inspect all shipments before sending them off, damages can sometimes occur. We ask that you inspect your pieces immediately upon receipt and notify us of any damage asap so we can take the appropriate measure to rectify the situation. Please also take pictures of the box and any damages that may have occurred. Damages must be reported within 7 days of receipt be eligible for refund or replacement.